Privacy Policy

This document was last updated on May 28, 2018

Your privacy is very important to us. At LogoMood we respect the privacy of our users. Please note that the practices of LogoMood, concerning your access to and use of the https://www.logomood.com website, with respect to personal information, are now governed by this Privacy Policy as same may be amended from time to time. Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE SITE.

Who we are

LogoMood is a ready-made logo design store owned and operated by Lisa & Melanie McDonald. LogoMood operates under our website https://www.logomood.com, which can also be accessed from the following URL’S www.logomood.ca, www.logomoodlogos.com, www.logomoodlogos.ca, www.logomoods.com, www.logomood.net, www.logomoods.net, www.logomoods.ca, www.logomood.store. It is LogoMoods’ policy to respect your privacy regarding any information we may collect while operating our websites.

What personal data we collect and why we collect it

We collect information about you during the checkout process on our LogoMood store. This information may include, but is not limited to, your name, billing address, shipping address, email address, phone number, credit card/payment details and any other details that might be requested from you for the purpose of processing your orders.

Handling this data also allows us to:
– Send you important account/order/service information.
– Respond to your queries, refund requests, or complaints.
– Process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests.
– Set up and administer your account, provide technical and/or customer support, and to verify your identity.

Additionally we may also collect the following information:
– Location and traffic data (including IP address and browser type) if you place an order, or if we need to estimate taxes and shipping costs based on your location.
– Product pages visited and content viewed while your session is active.
– Your comments and product reviews if you choose to leave them on our website.
– Account email/password to allow you to access your account, if you have one.
– If you choose to create an account with us, your name, address, and email address, which will be used to populate the checkout for future orders.

We only collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Contact Form

If you choose to contact us via our online contact form, which is located on our contact us page, we collect your First name or last name along with your email address only for communication purposes. We keep contact form submissions for 6 months for customer service purposes, we do not use the information submitted through them for marketing purposes.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Web browser cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Payment Processing Data Collection

LogoMood.com uses two third-party payment processing providers (PayPal.com & Stripe.com). We collect information about you during the checkout process on our LogoMood store. This information may include, but is not limited to, your name, billing address, shipping address, email address, phone number, credit card/payment details and any other details that might be requested from you for the purpose of processing your orders.

Below are direct links to PayPal’s and Stripe’s Privacy Policies.

PayPal’s Privacy Policy

Stripe’s Privacy Policy

How long we retain your data

When you make a purchase on our site we keep customer purchase records for ten years and contact form entries are kept for six months.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others.

We may allow third parties to provide analytics services such as Google Analytics. This third party may use cookies, web beacons and other technologies to collect information about your use of the services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information.

How we protect your data

At LogoMood we use up-to-date data security measures to ensure your information is safe. Passwords and credit card data are encrypted and cannot be accessed directly by our staff.

Changes to this privacy policy

LogoMood has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.